Legal

Privacy Policy

Last updated: July 2026

This page is maintained by Priory Landscaping & Driveways ("we", "us") to explain what personal information we collect, why we collect it, and how we look after it. It applies to enquiries made through this website, over the phone, and in person.

Who we are

Priory Landscaping & Driveways is a family-run landscaping firm based at Yard 10, Wards Industrial Estate, Cleveland Street, Darlington DL1 2UQ. We serve homeowners across County Durham, Teesside and North Yorkshire. You can contact us on 07796 937062 or info@priorylandscaping.co.uk.

Information we collect

When you request a quote or contact us, we collect:

Your name
Your phone number and email address
Your postcode and — later — your address for the site visit
Details about the work you'd like us to quote for

How we use it

To reply to your enquiry and arrange a site visit.
To prepare and send you a written quote.
To carry out the work you agree to and keep in touch during the project.
To meet our legal, insurance and warranty obligations.

We never sell your information, and we don't share it with third-party marketers.

Who sees it

Your details are seen only by James Chapman and the immediate team as needed to price, plan and deliver your job. Where we use third-party tools (for example email, a hosted quote form or scheduling software), those providers act on our instructions and hold your data securely on our behalf.

How long we keep it

Enquiries that don't turn into a job are typically deleted within 12 months. Records relating to work we've carried out — quotes, invoices, warranties and insurance records — are kept for as long as required for tax, warranty and legal purposes (usually up to 10 years, matching our workmanship guarantee).

Your rights

Under UK GDPR you have the right to see the information we hold about you, correct it, ask us to delete it, or object to how we use it. Contact us on info@priorylandscaping.co.uk and we'll respond within one month.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website uses only the small number of cookies needed to make pages work correctly. We don't currently run advertising or cross-site tracking cookies. If that changes, we'll update this page.

Changes

We may update this policy from time to time. The date at the top of the page reflects the most recent change.